These Terms govern your use of the Dentframe platform at app.dentframe.com and related services, provided by Dentframe AB (Swedish company reg. no. 559189-3291), Stenöregatan 60, 218 31 Bunkeflostrand, Sweden ("Dentframe", "we"). By creating an account you accept these Terms on behalf of yourself and the business you represent. The platform is for dental professionals and businesses only.
1. The marketplace
Dentframe is an online marketplace that connects dental clinics and laboratories ("Customers") with independent dental designers ("Designers"). Dentframe provides the platform, tools and payment handling; the design agreement for each order is between Customer and Designer, and Dentframe is not a party to it unless stated otherwise.
Designers are independent contractors and not employees or agents of Dentframe. Customers remain responsible for clinically reviewing and approving every design before use on a patient.
2. Accounts
You must provide accurate information and keep your login details confidential. You are responsible for activity under your account. We may suspend accounts that breach these Terms.
3. Credits, payments and payouts
Orders are paid with prepaid credits or by card. Dentframe acts as a limited payment collection agent for Designers: payment to Dentframe discharges the Customer's payment obligation towards the Designer.
Credit prices and any conditions for credits are shown in the app at the time of purchase.
Available payment methods are shown in the app at checkout. Card payments are processed by Stripe. Prices exclude VAT unless stated.
Designer and manufacturer compensation and payouts (made via Stripe) are as shown in the app and as set out in the applicable designer agreement.
4. Subscriptions (Prime)
Dentframe Prime is an optional subscription. Price, included benefits and billing period are shown in the app at the time of purchase. Unless otherwise stated, a subscription renews automatically and can be cancelled at any time with effect from the end of the current billing period.
5. Design files and intellectual property
Customers own the scans and case files they upload. On full payment for an order, the Customer receives ownership of, or an exclusive perpetual licence to, the delivered design files for use in treating the patient concerned.
You grant Dentframe a limited licence to store, process and transmit your content as needed to provide the service. Dentframe will not use identifiable patient data for any other purpose.
The platform software, brand and content belong to Dentframe.
6. Patient data
Customers are controllers (GDPR) or covered entities (HIPAA) for patient data they upload and must have a legal basis to share it. Dentframe processes such data as processor / business associate under our data processing agreement and, for US customers, a Business Associate Agreement on request. See our Privacy Policy.
7. Acceptable use
You may not misuse the platform, circumvent it to transact directly with users you met through it, upload unlawful content or attempt to access other users' data.
8. Warranties and liability
The platform is provided "as is". Dentframe does not guarantee the clinical suitability of designs; clinical responsibility remains with the treating professional.
Dentframe is not liable for indirect or consequential loss, including lost profit or data. Dentframe's total liability in any 12-month period is limited to 15% of the fees paid by you to Dentframe during the preceding 12 months. These limits do not apply to gross negligence, wilful misconduct or where liability cannot be limited by law.
Claims must be notified in writing within 12 months of the event giving rise to the claim.
9. Confidentiality
Each party will keep the other's confidential information confidential during the agreement and for three years after it ends.
10. Term and termination
Either party may terminate the account with 14 days' written notice. We may terminate immediately for material breach. After termination your data is deleted within six months, except where we must retain it by law.
11. Changes
We may change these Terms with at least 30 days' notice by email or in the platform. Continued use after the effective date means you accept the changes.
12. Governing law and disputes
These Terms are governed by Swedish law. Disputes shall be finally settled by arbitration under the Rules for Expedited Arbitrations of the SCC Arbitration Institute. The seat of arbitration is Malmö, Sweden, and the language English.
Contact: info@dentframe.com · Dentframe AB (Swedish company reg. no. 559189-3291), Stenöregatan 60, 218 31 Bunkeflostrand, Sweden.